SALT LAKE CITY (KUTV) — Concerns are growing over the safety of artificial intelligence prescribing medications in Utah.
This week, in a letter to the state Department of Commerce, the Utah Medical Licensing Board called for the program’s immediate suspension, citing concerns about medical oversight and whether the technology is being deployed too quickly.
State officials said the effort is about expanding access to care, while the licensing board says patient safety could be at risk.
Some see potential in using AI to make health care faster and more accessible.
“I think it definitely has a future, and that future does excite me,” Travis said. “I just think right now we’re not quite there yet.”
This year, the state partnered with Doctronic to pilot an AI system to help renew prescriptions for chronic conditions.
But this week, in a letter to the state Department of Commerce, the Utah Medical Licensing Board said it was only informed after the program was already live.
The Department of Commerce told the station the board was not required to be involved and said licensed medical professionals were consulted before launch. The board has raised concerns that patients could receive outdated or suboptimal care.
State officials said all prescriptions are reviewed by a licensed physician and that there is no autonomous prescribing. They also said the goal is to expand access to care, especially in rural communities and for the uninsured, and that the board will be included in any future expansion.
“I think I’m OK with that,” Julie said. “You might not think you can trust it, but then you can’t trust some of the pharmacy people either as far as getting everything right.”
The letter can be found below:
On January 6, 2026, the State of Utah and Doctronic entered into an agreement to introduce an artificial intelligence (AI)-powered system to “automate routine, guideline-based prescription renewals” for Utah residents. This system will allow “30-, 60-, or 90-day renewals for medications that have already been prescribed by a licensed provider.” The Utah Medical Licensing Board (Medical Board) was made aware of this agreement only after its implementation, once the system was already live and available for use.
The Medical Board is tasked with protecting the public in the State of Utah. While we support the legislative mandate to explore AI implementation, we also have a stewardship to protect Utah citizens. Collectively, the board has decades of medical experience across a variety of specialties, positioning us to understand the potential consequences of implementing what may seem like an innocuous task of AI-driven prescription refills.
Overseeing prescription refills is a task reserved for properly licensed medical practitioners for critical safety and clinical reasons. Each refill requires reassessment and clinical decision-making to safely adjust doses, monitor for side effects, contraindications, or new drug interactions, and ensure the medication remains effective. Patients who continue refilling medications without assessment may remain on outdated or suboptimal therapy for months or years. There is a reason prescription refills require physician authorization.
Proceeding with this agreement without consulting the Medical Board potentially places Utah citizens at risk and remains a major concern of the board. It is imperative that professionals with medical backgrounds review all proposals prior to implementation to ensure these programs do not compromise patient safety. We must not allow AI or other financial motivations to override this obligation, yet that is precisely what occurred here.
It is the strong recommendation of the Utah Medical Licensing Board that this program be immediately suspended pending further discussion.
We look forward to working with the Office of Artificial Intelligence Policy to explore ways to safely implement AI in the practice of medicine.
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